Personal Brasil Turismo Ltda is committed to protecting your privacy. This policy sets out how we collect, use and store your personal information. This policy applies to our website (https://personaltour.com/) and to our processing activities in general.
Registered address: Rua Paula Gomes, 703 – 4 andar – Curitiba – Parana – Brazil
Company Registration Number: 01 844 591 0001-46
When we refer to “personal information” within this policy we mean “personal data”. “Personal data” means any information which relates to a living individual who can be identified either directly or indirectly such as a name, an email address, or other personal details.
We collect your personal information to ensure we operate effectively and provide you with the best experiences with our products and services. The aim of this policy is to inform you about how we use your personal information and your choices, including how to access and update your personal information.
We may make changes this policy from time to time by updating this page, so encourage you to refer back to this policy. If we make any significant changes we will endeavour to notify you.
THE PERSONAL INFORMATION WE COLLECT
When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (for example children travelling with you) this may include:
- Your contact details i.e. your name, address, email address and phone number
• Passenger information, passport details and other ID documents
• Relevant medical data and special dietary requirements
• Credit/bank account details
• Travel insurance details
• Emergency contacts/next of kin
We collect this information in order to fulfil your request for our products and services or to provide your holiday arrangements.
HOW WE USE PERSONAL INFORMATION
We use your personal information for the following purposes;
• General administration
• To respond to your enquiries
• To process your booking and provide you with our holiday services
We conduct these activities at your request.
- To send you future marketing communications regarding our products and services
We will only send you marketing communications if you have travelled with us, if we have provided you with a detailed holiday proposal or where you have actively opted-in to receive them. You can opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organisations for their own marketing purposes.
HOW TO STOP DIRECT MARKETING COMMUNICATIONS
You can update or stop receiving marketing communications from us at any time in the following ways:
You can click on the unsubscribe link on any of our promotional emails.
DO WE SHARE YOUR PERSONAL INFORMATION?
We will share your personal information with airlines and our suppliers where services will be provided, in order for us and them to fulfil your booking requirements.
We are committed to protecting the security of your personal information. The personal information we collect is held on our servers and we have robust measures in place to prevent any unauthorised access. We limit access to personal data, especially where this may be sensitive information. We use secure methods to ensure personal information is protected when we transmit it to other organisations, for the purposes of fulfilling a request and or a holiday booking.
We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.
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